Returns Policy
As the return process is complicated and trouble some, it is our policy to check the bags numerous times and send send pre-shipping photos before shipping them to customers. We guarantee the quality of our goods and this is done to reduce the percentage of returns.
As these as customized bags we only support, repair over a lifetime from any bag purchased from the company.
If you need to return an item for repair, please Contact Us with your order number and details about the product you would like to repair. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping time you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based.
Shipping:
1. Each bag will be carefully checked before shipping to our customers.
2. Order will be prepared for shipment within 1-4 days after you've made your payment.
3. We will email you a tracking number when your order is dispatched.
4. For some reasons(Holiday, Weather, Customs Clearance etc.) sometimes it causes some delays, we will do our best to solve any problems for you.
5. Please contact us once you got any questions or need some help.
6. You can also choose your favorite shipping company such as DHL, EMS, FedEx, UPS
Delivery Methods:
EMS(USPS): Cheaper, secure and delivery time is about 5-14 days.
DHL: More expensive, unfixed delivery time but generally about 3-6 days.
Fed EX International: More expensive, includes tracking number, signature, insurance 2-5 days
UPS:More expensive, includes tracking number, signature, insurance 2-5 days
Custom and Taxes: The following countries are tax free and have no issues with custom clearance. They are United States, Singapore, United Kingdom, Canada, Netherlands, Germany, Saudi Arabia, Hong Kong, Brazil, Turkey, UAE, Australia.